Read our 375 Reviews
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
4.96 Rating375 Reviews
Leanne was lovely, she called me an answer all my questions, really recommend using the service.
Ryan Coulson is a brilliant and very knowledgeable mortgage advisor. He listened to my situation attentively and provided answers to all my questions in great detail. I am really happy I got in touch with him and I am sure he will enable me to get...
Amazing service from Matt & Louise from the very start. They’ve both been approachable, knowledgable & really helpful. As first time buyers with a 5% deposit, we didn’t have a clue where to start. We now have a mortgage offer...
Brilliant from day one! Jason was super quick to get in touch with us, really easy to talk to and very clear in his explanations etc. As first time buyers we weren't too sure on what to do and how it all works etc. We got the AIP fairly...
Amazing service. As first time buyers we did not know the process of purchasing a house and getting a mortgage. Jason Loft was very informative and always made himself available whenever we were unsure on something. They're very prompt with...
Great communications, they made the whole house-buying process a lot less daunting by explaining all the steps and helping out throughout the way. Highly recommended!
Matt and Megan have both been fantastic and we couldn't have done this process without them. Always available to speak to us when we had any questions and kept us informed throughout.
We were delighted with the level of service we received from Manchester Moneyman! Highly recommend!
When it comes in terms of mortgage Manchester money man is the best network in the UK . YOU can't take it away from them. For TOM and MEGHAN you guys amazing ...You rock, thanks.
Our advisor was friendly, approachable, knowledgable and was obviously experienced. He explained everything in a way that we could understand and made sure he was available to answer questions even outside of normal work hours which was much...
I can't recommend this service enough. Just had my mortgage agreed, and they've stayed in close contact throughout the process. I couldn't have done it without them as my circumstances were not straightforward being an older applicant...
Manchester Moneyman has really made getting a mortgage seem quick, simple and stress-free. I would especially like to thank Dinah and Anna for being absolutely amazing in guiding us through this process, it has been surprisingly enjoyable and cannot...
Manchester money man were a massive help with our mortgage application and the whole process. Jason was always fast at responding and talked us through the whole process of buying a house, which was incredibly useful to us as first time buyers!
Having Manchester Moneyman as our Broker was amazing, Dinah and Anna made the hole thing so kuchen easier for us and really helped us out when making the choices we made and ensuring that we had all our questions answered, Dinah would have regular...
I couldn’t recommend anymore, Matt and Molly have been fantastic after months of obstacles from the bank and things not looking great with me being a single mum of two and a massive childcare bill, they didn’t stop or give up when it was...
Excellent service, very straightforward.
Great customer service and found us a great deal. Really helpful taking us through the whole process as first time buyers and where always on hand to help with any questions. Definitely recommend!
I recently used Manchester Moneyman to simultaneously help with a BTL remortgage and a residential mortgage. I found them to be very helpful, communicating the options to me well and keeping me informed of progress throughout. I would recommend...
They are the best, It was my first time applying for a Mortgage and they explain everything, no delays, excellent customer service, I am happy I choose them to Advise us!! 100% recommend
Quick response. Service was really good. Can't fault it. I would definitely recommend