Your Rights
Read our 391 Reviews
Open & Honest Mortgage Advisor in Manchester
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.96 Rating391 Reviews
Cameron
We had an amazing experience with UK Moneyman! Our mortgage advisor Matt was very helpful and did a great job advising and finding us the best products. Matt and Lyndsey are a good team, friendly and professional. We highly recommend them to...
1 day ago
Kirsty
Chris and Debbie have been great in helping us find three mortgage deals now after our first 2 attempts at house purchases fell through. Always sympathetic and informative. Talking us through multiple options available to us. Explaining the process...
1 week ago
Toby
Many Thanks to Jason and Debbie for securing my mortgage. Would definitely recommend!
2 weeks ago
Mark
Daniel has always been very helpful. Always nice to talk to and explains everything so we understood every part of the process.
2 weeks ago
Stephanie
Dan was very polite and informative, sorted our re-mortgage out very quickly :)
1 month ago
Daniel
Manchester MoneyMan are by far the best mortgage brokers i have dealt with and most definitely the most helpful and supportive whenever you need to clarify things, 100% recommended. Chris Thompson and Louise hepworth in particular have helped me...
1 month ago
Elena
Very knowledgeable.
1 month ago
Bev
I have no hesitation in recommending this company. Leo and Lyndsey were a great team and went above and beyond to get me my mortgage offer in super quick time. They were completely professional at all times, keeping me posted of progress and...
1 month ago
Clare
Used money man for the second time! They contacted me as mortgage deal was coming to an end! Dealt with Daniel who made the process very easy! Very professional and easy to talk to! Would definitely use them everytime
1 month ago
Eleanor
Charlie, was very kind and helpful. He made everything feel easy to understand and no query was too big or small. We are very pleased with this service and couldn't imagine not having a broker.
1 month ago
Huong
Helpful, smart and quick ! Conor Longthorn just got me a mortgage offer in less than 10 days! Thank you
1 month ago
Mostafa
It has been a fantastic experience to work with Matt Collinson from day one! Matt is very knowledgeable, will consider all available options, and will produce well-informed advice that considers all surrounding circumstances. Moreover, he is...
1 month ago
Gary
Having tried other brokers I was struggling to find a mortgage but Manchester Moneyman came to the rescue and sorted me an excellent deal
2 months ago
"Natasha
Fantastic service from Moneyman; Jason and Jennifer were knowledgeable, efficient and a pleasure to work with. Highly recommended for first time buyers 🏠🎊
2 months ago
Elizabeth-Sarah
Absolute great service. Ryan & Debbie always kept me updated and responded promptly to any queries. I will definitely use this company again.
3 months ago
Denise
All staff very helpful, respond quickly to any issues,questions you may have, helped me find the right mortgage for me, would highly recommend moneyman to everyone.
4 months ago
Loredana
Leanne was lovely, she called me an answer all my questions, really recommend using the service.
4 months ago
Raja
Ryan Coulson is a brilliant and very knowledgeable mortgage advisor. He listened to my situation attentively and provided answers to all my questions in great detail. I am really happy I got in touch with him and I am sure he will enable me to get...
4 months ago
Jemma
Amazing service from Matt & Stacey from the very start. They’ve both been approachable, knowledgable & helpful throughout. It’s been a long process due to our original purchase falling through but I honestly couldn’t...
6 months ago
James
Brilliant from day one! Jason was super quick to get in touch with us, really easy to talk to and very clear in his explanations etc. As first time buyers we weren't too sure on what to do and how it all works etc. We got the AIP fairly...
6 months ago
