Company Recognition: Our October 2019 Champions
Today we would like to take a moment, to recognise the achievements of our employees, reflecting on all their hard work throughout the month. We like to reward people for going above and beyond when it comes to both clients and colleagues.
With that in mind, we’d like to show you our October 2019 Company Champions.
Reviews – Laura Aves
There’s nothing better than receiving a review from a happy customer after providing a 5-Star Service. Being a member of our Mortgage Administrators, Laura works with the customer every step of the way, always on the phone and making sure the customer is up to date with their mortgage.
With this in mind, it’s no surprise she received the highest volume of reviews this month from her customers, something of which we’re very proud of!
3rd Place – Cathy Tether
Cathy was nominated for her caring nature this month. Whilst fellow Mortgage Advisor Wayne Dewsbury was off, Cathy took it upon herself to help out with some of his cases, something of which he greatly appreciated. She was also nominated by Company Director Malcolm Davidson, for always putting her customers first, ensuring most leave with a tailored protection plan.
As a company, we’ve experienced first-hand the importance of protecting our customers against unforeseen circumstances. In these times financial stability can be a point of uncertainty, so it’s nice to know you’ll have the right cover in place.
2nd Place – Denise Haywood
All we could ever ask for is that our Mortgage Advisors demonstrate positivity, care for the customer and provide a 5-Star Mortgage Advice service. These are just some of the reasons why Denise was nominated for 2nd place. Denise is another advisor who always puts her customers first, making sure they’re looked after and stress-free.
This was reflected in email feedback from customers, who were very pleased with their appointments and the service throughout. Such feedback included compliments of her knowledge and listening ability, as well as her help towards the first home of a happy couple.
This is exactly the sort of service we want our customers to receive, and we’re thoroughly impressed with Denise for this.
1st Place – Paula Milner, Jane Sturdy, Wendy Wortley, Anna Braithwaite and Jo Parnell
For the first time ever, we had an entire team nominated for recognition. Our Sales Quality team are often the unsung heroes of our company, often left out of reviews at the end of the process. These are the people who double and triple check both your information and the advisors, ensuring you are able to proceed towards your dream home.
They spend a great deal of hours reading, re-reading and reading again, making sure everything is as accurate as possible. They’re always under a great deal of pressure to fill out documents, call up both lenders and customers, keeping the ball rolling quickly and smoothly.
They’re one of the main reasons we’re able to provide such a high level of customer service. It’s all of this and more, why we felt it absolutely necessary to honour them this month with our 1st place position.