It’s that time of the month again, where we look back and reflect on the achievements of our employees, showing our appreciation and rewarding them for their dedication to the company cause.
Here are this month’s 2019 Company Champions.
Customer service is at the heart of what we do. If we didn’t have the mindset of “5-Star Service for all”, we wouldn’t be doing a very good job. A regular reviews champion and one of our Mortgage Administrators, Laura, always ensures her customers get the best service she could possibly offer. Laura always keeps them up to date on the phone, sends email updates regularly, making sure she’s on the ball and ready for anything.
It’s once again no surprise that she’s received such a high level of reviews from her loving customers, and as always we’re incredibly proud of her achievements.
Jason was nominated for demonstrating a positive and caring attitude towards his customers. When it comes to the 5-Star Service we aim to provide, it doesn’t just stop at Mortgages. We take great pride in providing our protection service, ensuring our customers are fully protected with life cover. Jason often goes above and beyond for his customers, really going that extra mile to ensure they’re covered just in case something goes wrong.
His caring attitude doesn’t stop with customers though. Jason is a keen helper of the administrators we have here at Manchestermoneyman. Our Mortgage Advisors in Manchester and administrators work hand in hand to get the mortgage process done thoroughly and effectively. Jason understands this and always does his very best to be a team player and make the administrators’ job a little easier.
Recent university graduate and fledging apprentice Lee is a keen worker for Manchestermoneyman. Joining Phil & Mikey in the marketing team, Lee has been full of positivity, changing the atmosphere in the office to something even brighter than it already was. This attitude is reflective in his work too; As a keen graphic designer, Lee works hard amongst all departments to ensure documents are up to standard and to bring out the best social media content in the mortgage industry. With a big future on the horizon, Lee is sure to make even bigger waves in the company and his work is appreciated by everyone he helps along the way.
With a hardworking attitude to work, Tom has really become a force to be reckoned with in our customer care team. Fully dedicated to his role, he won’t rest until every customer he’s spoken to is informed, assured and feeling positive about their upcoming mortgage. This was evident especially in a recent review we received, in where a customer with a general enquiry gave us 5-Stars, purely based on Tom’s brilliant service.
Much like a lot of the others, Tom is also a keen helper of other teams. Not only does he make sure the customers have appointments, but Tom also does some of the admin work, assists with the advisors and even spent an hour helping out the IT team in a time where they needed an extra hand. Tom is essentially at this point, the “Moneyman Everyman” and we all very much appreciate the hard work he does on a daily basis.